People Care Services is now supported by Business Technology Experts (BTE).

Need help? Contact support →

Welcome! Let’s get your device managed & protected.

BTE is now the trusted IT partner for People Care Services, and we need your help to get all People Care Services devices working and protected. It takes about 1–2 minutes.

About this partnership

Business Technology Experts (BTE) now delivers managed IT services to People Care Services under a formal agreement. BTE maintains and supports all People Care Services computers to ensure they remain secure, up to date, and operating reliably.

  • Stronger Protection – Automatic updates, antivirus, and proactive threat monitoring.
  • Faster Support – Quicker response times to get IT issues resolved ASAP.
  • Smooth Performance – Regular maintenance and updates to keep everything running reliably and prevent downtime.
  • Data Security & Privacy – Robust safeguards to protect sensitive client information and meet NDIS compliance standards.

What you need to do

We know you’ve got a lot on, so we’ve kept it simple. Download and install our endpoint protection tool (Gorelo) — the rest happens in the background while you work.

2 minutes. No hassle. Job done.

Please select your OS below (if you’re not sure, choose Windows).

Step-by-step installation guide

Windows:

  1. Click the Download for Windows button above.
  2. Open your Downloads folder and double‑click the installer file.
  3. If prompted to allow this app to make changes to your device, click Yes.
  4. When prompted for a licence key, it will already be filled in — just click Install.
  5. When you see “Gorelo will continue in the background”, you’re done — get on with your day.

macOS:

  1. Open your Downloads folder and double‑click the .pkg file.
  2. Follow the on‑screen instructions to complete installation.
  3. If asked, open System Settings → Privacy & Security to allow the installer.
  4. Restart if prompted.
Once the message “Gorelo will continue in the background” is displayed, no further action is needed.

If you get stuck or experience any issues installing, email [email protected] and our team will call you back as soon as we’re able.

Get IT Support

Please use email for most requests. Phone is best only for critical issues (e.g., your computer won’t start).

Email Us (Preferred)

For non‑urgent issues (software errors, access problems, general requests), email a clear description and include screenshots if possible.

[email protected]

Available 24/7 to receive. We respond ASAP during business hours.

Call Us (Critical Only)

If your computer won’t start, is completely unusable, or the issue is stopping you from doing your work, call us.

1300 111 BTE

Business hours: 8:30am–5:00pm AEST (Mon–Fri).

Your privacy matters

What’s collected

  • Device health: hardware model, serial number, OS version, storage, performance.
  • Security posture: antivirus status, patch/update status, threat alerts.
  • Operational logs used to diagnose issues and improve reliability.

What isn’t collected

  • Personal content unrelated to work (e.g., photos, personal email).
  • Keystrokes or webcam/mic feeds.

BTE follows least‑privilege access and logs support activity for accountability.