Managed IT services by Business Technology Experts (BTE).

Need help? Contact support →

Welcome! Let's get your device managed & protected.

BTE is a trusted IT partner for hundreds of companies across Australia, and we need your help to get your device added to our system. It takes about 1–2 minutes.

Why partner with BTE?

Business Technology Experts (BTE) delivers fully managed IT services to businesses of all sizes — so your team can focus on what they do best, while we take care of everything IT.

  • Stronger Protection – Automatic updates, antivirus, and proactive threat monitoring before problems reach you.
  • Faster Support – Real people, fast response. IT issues get resolved quickly so your team isn't stuck waiting.
  • Smooth Performance – Regular maintenance and updates keep systems running reliably and downtime to a minimum.
  • Data Security & Compliance – Robust safeguards to protect your business data and keep you on the right side of your industry's requirements.

Interested in a managed IT partnership? Learn more at bte.com.au →

What you need to do

We know you've got a lot on, so we've kept it simple. Install our endpoint protection tool — the rest happens in the background while you work.

2 minutes. No hassle. Job done.

Select your operating system:

⬇️  Download for Windows

Step-by-step: Windows installation

  1. Click the Download for Windows button above.
  2. Open your Downloads folder and double‑click the installer file.
  3. If prompted to allow this app to make changes to your device, click Yes.
  4. When prompted for a licence key, it will already be filled in — just click Install.
  5. When you see "Gorelo will continue in the background", you're all done.
Once you see "Gorelo will continue in the background", no further action is needed. ✅
🍎  Install for macOS — follow the steps below

Step-by-step: macOS installation

macOS installation uses the Terminal app to run a single command. You just need to copy and paste — it's straightforward.

  1. Open Terminal.

    Press ⌘ Command + Space, type Terminal, then press Return.

  2. Copy the command below, then paste it into Terminal.
    if [ "$(pgrep -f "Gorelo.Rmm.Installer" > /dev/null && pgrep -f "Gorelo.Rmm.Agent" > /dev/null && echo "1" || echo "0")" = "0" ]; then api_url="https://gw.usw.gorelo.tech/rmm-login/api/login/rmm/device/registration/limit"; headers=( -H "Content-Type: application/json" ); json_body="{ \"LicenseKey\": \"p9EdCfVph/b+cdkHdKUm+Jp9HHPqrxCYNhdNnRoYY9uHeW4KZbcN9Q==\", \"Os\": \"macos\", \"OsType\": \"$(uname -m)\", \"Hostname\": \"$(hostname)\" }"; response=$(curl -s -X POST "${headers[@]}" -d "$json_body" "$api_url"); isSuccess=$(echo "$response" | sed -n 's/.*"isSuccess":\([^,]*\).*/\1/p'); errorMessage=$(echo "$response"| sed -n 's/.*"errorMessage":"\([^"]*\)".*/\1/p'); if [ "$isSuccess" = "true" ]; then setupDownloadUrl=$(echo "$response"| sed -n 's/.*"setupDownloadUrl":"\([^"]*\)".*/\1/p'); INSTALL_DIR=/Library/Gorelo; SETUP_DIR=/Library/Gorelo/Setup; DOWNLOADED_FILE_PATH=$SETUP_DIR/GoreloSetupMacOs.zip; sudo rm -R $INSTALL_DIR; sudo mkdir -p $SETUP_DIR; sudo curl -o $DOWNLOADED_FILE_PATH -H "Keep-Alive: true" $setupDownloadUrl ; sudo unzip -o $DOWNLOADED_FILE_PATH -d $SETUP_DIR; sudo defaults write com.gorelo.app tLK -string "p9EdCfVph/b+cdkHdKUm+Jp9HHPqrxCYNhdNnRoYY9uHeW4KZbcN9Q=="; sudo $SETUP_DIR/Gorelo.RMM.Setup/Gorelo.RMM.Setup; else echo "Error: " $errorMessage; fi; else echo "Gorelo is already installed on this device"; fi;

    To paste: click inside Terminal, then press ⌘ Command + V, then press Return.

  3. Enter your Mac password if prompted.

    This is the password you use to log in to your Mac. As you type it, nothing will appear on screen — that's completely normal. Just type it and press Return.

  4. Wait for installation to complete.

    The Terminal will show some activity. When it's finished and the cursor returns to a new line, you're done.

Once the Terminal returns to a new prompt line, installation is complete and no further action is needed. ✅

If you get stuck or experience any issues, email [email protected] and our team will call you back as soon as we're able.

Get IT Support

Please use email for most requests. Phone is best only for critical issues (e.g., your computer won't start).

Email Us (Preferred)

For non‑urgent issues (software errors, access problems, general requests), email a clear description and include screenshots if possible.

[email protected]

Available 24/7 to receive. We respond ASAP during business hours.

Call Us (Critical Only)

If your computer won't start, is completely unusable, or the issue is stopping you from doing your work, call us.

1300 111 BTE

Business hours: 8:30am–5:00pm AEST (Mon–Fri).

Your privacy matters

What's collected

  • Device health: hardware model, serial number, OS version, storage, performance.
  • Security posture: antivirus status, patch/update status, threat alerts.
  • Operational logs used to diagnose issues and improve reliability.

What isn't collected

  • Personal content unrelated to work (e.g., photos, personal email).
  • Keystrokes or webcam/mic feeds.

BTE follows least‑privilege access and logs support activity for accountability.